Class-action lawsuit filed over firmware updates that disabled Roku and TCL smart TVs

Roku and TCL are facing a new class-action lawsuit in a California federal court after firmware updates allegedly caused several smart TV models to become non-functional. Users report that updates pushed to Roku Select and Plus Series TVs, as well as TCL 3-, 4-, 5-, and 6-Series models running Roku OS, caused devices to freeze, restart repeatedly, or fail to power on at all. The lawsuit claims the companies did not conduct adequate quality checks before releasing these updates. Many affected users experienced these problems just one or two years after purchasing their TVs, which is far sooner than expected for such devices. Despite marketing promises and warranty coverage to resolve software issues, neither Roku nor TCL has provided a complete solution. The lawsuit seeks nationwide representation for affected owners and requests compensation for the diminished value of the TVs, as well as measures to address the alleged negligence. This case highlights potential risks associated with software updates on smart devices and emphasizes the importance of thorough testing before deployment.