Businesses Struggle to Recover Hacked Meta Accounts Amid Poor Support

Several small business owners have expressed frustration over Meta’s inadequate support in recovering hacked Instagram and Facebook accounts. One notable case is Catherine Deane, a UK wedding dress designer, whose Instagram account—critical for her business—was hacked after an employee fell for a fake verification scam. Despite multiple attempts to contact Meta, it took four months and persistent outreach to a personal contact at Facebook before the account was restored. Other cases include David Davila from Quantum Windows & Doors, who received extortion demands after hackers accessed his business account. Cybersecurity expert Jonas Borchgrevink of Hacked.com highlights that thousands of businesses lose access to Meta platforms daily, often falling prey to sophisticated scams that impersonate Meta’s support. He notes that hackers frequently use AI-generated phishing messages and target personal Facebook profiles linked to business accounts. Moreover, some businesses are losing account access without being hacked—due to wrongful flagging or verification conflicts. In many cases, Meta provides limited or no customer service, leaving businesses stranded. The article underscores growing concerns over the effectiveness of Meta’s security protocols and the company’s slow or absent response to legitimate recovery requests.