NCC Directs Telecom Operators To Compensate Consumers For Poor Service Quality

The Nigerian Communications Commission (NCC) don order Mobile Network Operators (MNOs) for Nigeria make dem pay subscribers wey experience bad network service for their area. The Commission talk say consumers no suppose dey suffer total loss any time operators no deliver the kind service wey regulation require. As dem explain am through the Head of Public Affairs, Nnenna Ukoha, the new rule go make network companies give consumers direct compensation anytime dem break the Key Performance Indicators (KPIs) for Quality of Service (QoS). NCC say dis move go strengthen ongoing monitoring efforts and make operators take accountability serious. Under the plan, subscribers go receive airtime credit based on how much dem normally spend and their presence for local areas wey network fail occur. NCC also warn Tower Companies wey dey own mast and other important infrastructure make dem invest more inside equipment wey go improve service quality. The Commission emphasize say good telecom service dey very important because e affect business, communication, and digital access. NCC say before now, dem dey fine operators for poor service, but now dem wan add consumer-focused compensation to make sure fairness and transparency plenty for the system. The Commission still promise to dey check operators well so dem go invest in network expansion, stronger infrastructure, and better service delivery. The new guideline dey part of NCC effort to make sure Nigerians enjoy reliable telecom service and sustain confidence for the digital future of the country.