NCC introduce new rule wey go make telecom operators compensate customers for poor service quality

The Nigerian Communications Commission (NCC) don direct all mobile network operators for the country to begin compensate subscribers whenever dem fail to meet service quality standards. According to NCC spokesperson, Nnenna Ukoha, the new directive na to make sure say Nigerians no dey carry the full wahala when dem dey experience poor signal, slow data or dropped calls. The compensation go come as airtime bonus based on each subscriber’s normal spending pattern and the area wey the network failure occur. This move mark better shift for the telecom industry as e go force operators to improve their infrastructure and service delivery. Before now, NCC dey usually fine operators anytime dem perform below standard, but this new rule go make sure say affected customers receive direct benefit instead of only government collecting penalties. The commission also talk say tower companies wey own masts must put money from regulatory fines back into network upgrades. With more than 200 million active lines across Nigeria and high demand for data, the NCC say e wan put consumers for center of telecom operations and promote transparency and fairness. Analysts believe say this policy fit improve customer satisfaction, stimulate investment, and support Nigeria’s ongoing digital economy goals.